You are in category: Before You Go
1.
How do I know if my booking is confirmed?
2.
I'm having problems trying to book online, what can I do?
3.
If I book by telephone, will I be charged a booking fee?
4.
What is included in each board type?
5.
Is the accommodation price per person, or per room?
6.
Can I book a flight for someone else if I'm not the passenger?
7.
What payment methods do you accept ?
8.
When will my credit / debit card be charged ?
9.
What's not included in my booking ?
10.
How do I get my confirmation email?
11.
When is my balance due and how can I find out how much I still have left to pay?
12.
What if I need to amend or cancel my booking or change my hotel after it is booked?
13.
How do I cancel my booking?
14.
There is a mistake on my confirmation / e-mail / documentation, what do I do?
15.
What security do I have when booking with airfares.co.uk?
16.
What documents do I need for travelling?
17.
My return flight is in the evening/early morning, can I request a late checkout?
18.
Special requirements for disabled passengers.
19.
Do you charge a credit card fee ?
20.
When will I receive my Tickets? What are the Ticket Delivery Options?
21.
Are in-flight meals included?
22.
Can a child under 16 fly/travel alone?
23.
At what age is an air passenger considered an infant/child? Are infants allocated their own seats?
1. How do I know if my booking is confirmed?
When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking request confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed. Call 01206 711270 immediately
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2. I'm having problems trying to book online, what can I do?
f you are having problems trying to book online (but have not yet made a booking), please contact our Reservations team on 01206 711270. If you have experienced problems in the process of making a booking, please contact our Customer Service Department.
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3. If I book by telephone, will I be charged a booking fee?
We do not charge any additional fees for booking over the phone. NB Web fares can differ from the fares available over the telephone or in person.
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4. What is included in each board type?
Room Only (RO)
generally means only the room is provided, no meals will be included.
Self Catering (SC)
generally means that basic cooking facilities are provided in addition to sleeping facilities.
Bed and Breakfast (BB)
generally means you will be provided with a room and breakfast in the morning. Some hotels may only offer a simple continental breakfast.
Half Board (HB)
generally means your breakfast and evening meal are included in your accommodation price.
Full Board (FB)
generally means all meals during your stay (breakfast, lunch and evening meal) are included in your price.
All Inclusive (AI)
generally you should receive all meals, drinks, snacks and entertainment (please check with your operator as this varies by hotel.)
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5. Is the accommodation price per person, or per room?
The accommodation price you are quoted dependes upon which overseas supplier is used, but is based on minimum occupancy requirements, for the duration of your stay.
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6. Can I book a flight for someone else if I'm not the passenger?
Yes. This is called a "third party transaction" and you will be required to complete a fax authorisation form and fax this to us together with a copy of the front and back of your card.
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7. What payment methods do you accept ?
Payment may be made by any of the following methods:
* with a UK-registered credit or debit card, by telephoning our Customer Payments Dept. on 01206 711270
* by cheque (made payable to Colchester Travel Ltd and sent to Colchester Travel Ltd, 39 Crouch Street, Colchester, CO3 3EN (please allow 5 working days for clearance)
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8. When will my credit / debit card be charged ?
Your credit/debit card is charged at the time of booking (a deposit or full payment depending on how many days before arrival you make the booking and how you choose to pay).
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9. What's not included in my booking ?
Transfers, car hire and travel insurance are not included in the standard cost of your booking, but are available from airfares.co.uk. These extras, along with airport parking, resort excursions and foreign currency, can be arranged by calling our Reservations Team on 01206 711270.
Your in flight meals, and baggage allowance may not be included in the price, for clarification of this please call our Customer Service Department who will be able to assist.
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10. How do I get my confirmation email?
You should have received your confirmation email at the time of booking. If you did not receive your confirmation email, please contact our Customer Service Department.
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11. When is my balance due and how can I find out how much I still have left to pay?
Unless otherwise agreed, all balances must be paid in full to us (on behalf of the Travel Provider) at least 12 weeks before the date of departure.
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12. What if I need to amend or cancel my booking or change my hotel after it is booked?
Please contact our Customer Service Department with details of your booking.
Administration fees may be payable to us and hotel providers may charge amendment fees; please see our Booking Conditions for details of charges.
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13. How do I cancel my booking?
Any amendments or cancellations must be made in writing to us (by post, fax or e-mail). We are unable to accept any verbal requests for changes or cancellations. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes to our Customer Service Department by telephone.
Cancellation of your booking may incur a fee from the Travel Provider that reflects the reasonable costs and losses it has incurred and that it could recover in law. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.
We will charge you an administration fee of £25.00 per person for any amendments to bookings. We charge you an administration fee of £25.00 for cancellations for flights and 15% of the total price for cancellations for accommodation only. Any other cancellations (such as transfers) will be charged at £20.00 per person plus any fees from the Travel Provider.
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14. There is a mistake on my confirmation / e-mail / documentation, what do I do?
When you receive your booking documents, please ensure that you check all documentation thoroughly and advise us of any errors immediately.
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15. What security do I have when booking with airfares.co.uk?
When booking with airfares.co.uk, you are protected by a secure booking process. Personal information and payment details entered into the site are automatically encrypted using SSL (Secure Sockets Layer) software. For further information, please visit http://www.comodo.com.
Financially, once you make a booking with airfares.co.uk, you are protected, in the instance of our insolvency by our ABTA membership. We are a fully bonded member of the Association of British Travel Agents (ABTA No. G285X) and we subscribe to the ABTA Code of Conduct which governs this website. For further information on this code, please visit www.abta.com.
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16. What documents do I need for travelling?
It is your responsibility to hold a valid passport (and visa, where applicable) prior to travelling. British Citizens are required to hold a full 10 year passport, with a validity of at least 6 months following the date of your return from holiday.
It is your responsibility to ensure that you have a valid visa for your trip. If you require specific information, you are advised to contact The Foreign and Commonwealth Office on (0207) 008 0232 or visit www.fco.gov.uk/knowbeforeyougo. We cannot be held responsible or accept any liability for any problems arising should you have failed to obtain the correct visas or documentation prior to travel.
We also advise you to check all health requirements with your GP prior to travel, as you may require a doctor's certificate if you are pregnant or suffer from certain medical conditions. You may require an exemption certificate for travel with some medications. Please visit the Department of Health website at www.dh.gov.uk for further information.
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17. My return flight is in the evening/early morning, can I request a late checkout?
Any special requests you might have (late check outs, vegetarian menus for example) should be requested on the special request section on the booking form, or directly with the hotel. Please note that special requests are at the discretion of the local hotel and subject to availability. There may be extra charges applied for special requirements.
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18. Special requirements for disabled passengers.
If you or any member of your party has a disability, it is important that you make the appropriate inquiries about any special requirements before you confirm your booking.
Because each airline operates their own policies regarding disabled passengers, we request that you contact our customer services team where we will be more than happy to help you with your arrangements.
Please note; there may be additional charges made by the airline for special requirements.
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19. Do you charge a credit card fee ?
There is no charge for the use of a Debit card (Maestro, Solo, Visa Delta, Visa Electron).
A charge of 2% + VAT (2.35%) will be charged on Visa or Mastercard transactions.
A charge of 3% + VAT (3.5%) will be charged on American Express transactions.
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20. When will I receive my Tickets? What are the Ticket Delivery Options?
Tickets are normally issued approximately 14 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7-10 days prior to departure. It may however be necessary for you to collect your tickets at the relevant airport, please check this at time of booking.
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21. Are in-flight meals included?
In-flight meals are not included on low-cost airlines. They may be available with other flight providers – please check with your airline before travel.
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22. Can a child under 16 fly/travel alone?
Any passenger aged under 16 years is classed as a minor and therefore prevented from travelling on their own.
When booking with Colchester Travel, the lead passenger must be aged 18 or over in all cases. You must be over 18 years of age to proceed with a booking. By making any booking for services with age restrictions you declare that you are of the relevant age to purchase those services.
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23. At what age is an air passenger considered an infant/child? Are infants allocated their own seats?
Generally, infants are passengers aged between 0 and 23 months on the date of their return from holiday. Children are passengers aged between 2 and 11 years on the date of their return from holiday. All passengers aged above 11 years upon return will be charged for travel at the full adult rate.
Infants are not allocated a seat and will be required to sit on an adults lap. Skycots (for infants up to the age of 3 months) may be booked in advance with some airlines, but availability is not guaranteed.
Please note: Children and infant considerations are dependent on each individual provider, so it is advised to check with your airline if you are still unsure, or call Colchester Travel further advice.
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