Frequently Asked Questions
You are in category: After you have travelled
1.
If I am unhappy about an aspect of my trip, how do I complain?
2.
If I have a complaint that you cannot resolve - what do I do?
1. If I am unhappy about an aspect of my trip, how do I complain?
We hope you had a great trip, however should you feel the need to write regarding any aspect of the arrangements booked, please forward all details within 21 days of your return to: Customer Relations, Colchester Travel, 39 Crouch Street, Colchester, Essex CO3 3EN PLEASE NOTE: We do not receive complaints via email - all complaints should be sent in writing to the address above.
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2. If I have a complaint that you cannot resolve - what do I do?
In the event that you have a complaint about any aspect of the services that we or any of our suppliers have provided we will endeavour to resolve the matter within 28 days of receiving your initial complaint. However should you not be completely satisfied with the response you receive you can contact ABTA to make use of their arbitration service, details available on www.abta.com
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